FAQs
If we haven't covered your question below, please feel free to contact us. We quite enjoy a chat with fellow outdoor cooking enthusiasts.
| What are the delivery charges? | Free delivery on 2+ bags One bag is delivered at £4.95 |
| How long will delivery take? |
We aim for 3 working days, but can be up to 5 working days. |
| What happens when an order is placed? |
You will receive an email confirmation of your order We will send you email confirmation when the order has been dispatched from our warehouse The order will be on a 48hr service (two working days). We use ParcelForce as our preferred courier. |
| What is the weight and dimensions of the bags |
Each bag is 14kgs Approx. 40 litres calculated as 60cm (L) * 31 cm (W) * 22cm |
| Can the wood be used in pizza ovens? |
Yes - in fact it is great for pizza ovens due the heat generated from the wood |
| Can the wood be used in Kamados and Webers |
Are you kidding? It is amazing in Kamados and Webers... |
| Why do our customers prefer Namibian Hardwood over briquettes and charcoal | Firstly, cooking with fire is more fun Smells better Our wood has little smoke Proper heat Burns for ages - so great for long cooks Tastes better! |
| What's better Kameeldoring or Sekelbos? | The co-founders of Firemasters disagree. Mikey prefers Kameeldoring and Ian prefers Sekelbos. They both great. |
| Is there a wholesale service | Yes - pricing and terms are by arrangement. Please contact us to find out more |